Willow Creek’s laundry room had become a liability. The machines were outdated and coin-operated, leading to weekly maintenance calls and mounting frustration among residents. Lease renewals were declining, and the property manager suspected the laundry room was part of the problem—but didn’t have the bandwidth to overhaul it.

“We were losing tenants over something as basic as laundry. It felt like a small issue, but it was snowballing.”
— Jenna M., Property Manager

The Lux Solution

Lux Laundry Lounge stepped in with a full-service upgrade:
• Installed high-efficiency, app-based washers and dryers
• Redesigned the space with fresh paint, lighting, and secure access
• Took over all maintenance, support, and payment processing
• Provided monthly performance reports and resident satisfaction surveys

The Results

• 75% drop in laundry-related complaints within the first month
• No maintenance calls
• Huge savings on NO leasing fees and writing checks to contactors
• Residents began citing the laundry room as a “favorite amenity” in feedback surveys